Privacy Policy
VE Hospitality Group Communication & Privacy Policy
1. Introduction
VE Hospitality Group (“we,” “us,” or “our”) operates a family of restaurant brands across multiple locations. This Communication & Privacy Policy explains how we collect, use, and share your personal information when you interact with any of our restaurants, websites, mobile applications, or online ordering platforms, including our ordering widget powered by Olo.
By submitting your information through our online ordering platform or opting into our communications, you agree to the practices described in this Policy.
2. Information We Collect
When you place an order or sign up for communications, we may collect (and not limited to): Full name, email address, phone number (mobile or landline), mailing address, order history and preferences, device and browser information, and location data (if permitted by your device settings).
Visitor Identification & Data Enrichment
We utilize first-party data enrichment and visitor identification technologies (“Visitor Intelligence”) on our websites. When you visit our website, certain technical and behavioral data may be collected automatically, including but not limited to: IP address, device identifiers, browser type, pages viewed, time on site, referral source, and engagement behavior.
Through legally compliant third-party data matching services, portions of this information may be matched against commercially available databases to identify business or consumer contact information associated with website visitors. This may include: name, email address, mailing address, company name, phone number, and business role or industry classification.
This process does not access private accounts, personal devices, or protected content. Data is derived from legally obtained third-party data sources and publicly available information.
We use this information to improve user experience, analyze website performance, conduct marketing and advertising, deliver relevant offers and communications, and optimize customer journeys.
3. Newsletter & Email Communications — Opt-In Consent
3.1 What You Are Consenting To
By checking the newsletter opt-in box on our ordering widget or any of our restaurant websites, you expressly consent to receive email communications from VE Hospitality Group and all restaurant brands under our Group, including but not limited to: promotional offers, discounts, and exclusive deals; new menu items and seasonal announcements; loyalty program updates and rewards information; event invitations and brand news; and operational updates (e.g., new locations, hours changes).
3.2 Shared Consent Across All Restaurant Brands
Your consent to receive communications applies to ALL restaurant brands operated by VE Hospitality Group. This means a single opt-in on any one of our restaurant websites or ordering widgets constitutes consent to receive communications from the entire Group of restaurants. A current list of our restaurant brands is available at www.vehospitality.com. We will update this list as new brands join our Group.
3.3 How to Opt Out
You may unsubscribe from our email communications at any time by clicking the “Unsubscribe” link at the bottom of any email we send, emailing us at marketing@vehospitality.com, or contacting us via the information in Section 8 of this Policy. Please note that opting out of marketing emails will not affect transactional messages such as order confirmations and receipts.
4. SMS & Text Message Marketing
4.1 Opt-In to SMS Communications
By providing your mobile phone number and checking the SMS opt-in box on our ordering widget or website, you expressly consent to receive recurring automated text messages from VE Hospitality Group on behalf of all restaurant brands in our Group. Messages may include: promotional offers and limited-time deals; order status updates and delivery notifications; loyalty rewards and points balance alerts; and new product launches and event reminders.
Message Frequency: Message frequency varies. You may receive up to 10 messages per month. Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
4.2 How to Opt Out of SMS
You may opt out of SMS communications at any time by replying STOP to any text message you receive from us, or contacting us at marketing@vehospitality.com. After opting out, you will receive a single confirmation text. No further marketing messages will be sent unless you re-subscribe. Opting out of SMS will not affect email communications or transactional order messages.
4.3 Help
For assistance, reply HELP to any of our text messages or contact us at marketing@vehospitality.com.
5. Data Privacy & Use of Personal Information
5.1 How We Use Your Information
We use the personal information we collect to: process and fulfill your online orders; send you communications you have opted into (email, SMS); administer loyalty and rewards programs; improve our products, services, and customer experience; conduct internal analytics and market research; comply with legal obligations; and prevent fraud and ensure platform security.
5.2 Legal Basis for Processing
We process your personal information based on: (a) your express consent (for marketing communications); (b) the performance of a contract (to process your orders); (c) our legitimate business interests; and (d) compliance with applicable law.
5.3 Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. You may request deletion of your data at any time by contacting us (see Section 8).
5.4 Your Rights
Depending on your jurisdiction, you may have the right to: access the personal information we hold about you; correct inaccurate or incomplete information; request deletion of your personal information; withdraw consent at any time (without affecting prior processing); and lodge a complaint with a supervisory authority. To exercise any of these rights, please contact us using the information in Section 8.
6. Third-Party Data Sharing — Olo Ordering Platform
6.1 About Olo
Our online ordering widget is powered by Olo, a third-party digital ordering and delivery platform. When you place an order through our website or app, your transaction data is processed through Olo’s infrastructure.
6.2 Information Shared with Olo
In order to facilitate your order, we share with Olo: name and contact information, order details and payment information, delivery address (where applicable), and device and session data for fraud prevention.
6.3 Olo’s Use of Your Data
Olo processes your information as a service provider on our behalf and is contractually obligated to use it only to provide the ordering services. Olo has its own privacy policy, which you can review at https://www.olo.com/privacy-policy.
6.4 Other Third-Party Service Providers
We may also share your information with other trusted service providers who assist in operating our platforms (e.g., email service providers, SMS platforms, analytics tools). These providers are bound by confidentiality agreements and may not use your data for their own marketing purposes.
6.5 We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their independent marketing or advertising purposes.
7. Data Security
We implement commercially reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Contact Us
If you have questions about this Policy, wish to exercise your rights, or want to manage your communication preferences, please contact us:
VE Hospitality Group — Privacy Team Email: marketing@vehospitality.com Mailing Address: 40 SW 13th Street, Suite 301, Miami, FL 33130 Website: www.vehospitality.com
9. Changes to This Policy
We may update this Policy from time to time. We will notify you of material changes by posting the updated Policy on our website with a revised “Last Updated” date, or by sending a notification to the email or phone number you have provided. Continued use of our services after such changes constitutes your acceptance of the updated Policy.
This document applies to all restaurant brands operated by VE Hospitality Group. © 2026 VE Hospitality Group. All rights reserved.